Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then apartment, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions or call/text our office at 801-823-8330. You May also add yourself onto our waitlist from our website, click Apply in the top meu bar or by choosing a floor plan, then "waitlist."
What are the lease terms that are offered?
We offer 12 month lease terms.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the apartment is available. The apartment can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept walk-ins?
At this time, we do require appointments as we are leasing off-site.
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
At this time we are only offering 12-month leases. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Sugarmont Apartments zoned for?
Sugarmont apartments is zoned for Granite School District - Nibly Park School Pk-8, Evergreen Junior High School 7-9, and Highland High School 9-12.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
All homes have the same beautifully designed finishes, however, we have 3 different interior finish packages which would variate the colors of quartz countertops, kitchen cabinets, tile backsplash, and flooring dependent on the specific home. All apartment homes come with in-home washer and dryer, gas range and oven, and smart home package with door locks and thermostat.
Do all of your apartments include washer and dryer?
Yes, they all include Whirlpool full size front-load washer and dryer. Select floorplans will have stackable sets.
What is included in the rent price?
Homes include all appliances including full size washer/dryer, french door style refrigerator, and gas range & oven. Utilities are paid separately.
How do I setup electricity and gas?
Electricity and gas are required to be set up individually prior to move in. Please contact Rocky Mountain Power at 888-221-7070 or at www. rockymountainpower.net and Dominion Energy at 800-323-5517 or at www.dominionenergy.com.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Fastel internet service is included in the monthly Community Fee. Cable is offered by companies of your choice ie: Xfinity, Direct TV, Sky satellite, etc.
What is your pet policy?
We welcome up to two furry friends. We do have a 100 pound combined weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
What is the parking policy at Sugarmont Apartments?
One parking space is included in the monthly Community Fee for each apartment. The Townhomes and Penthouses come with one additional parking space.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
We do not have individual garages available to rent. We have 3 levels of parking in our attached parking garage.
Do you have storage units available?
Yes, we do have storage lockers that will be 6ft X 6ft. Please inquire with the office team.
How do I receive packages?
Packages can be sent through any courier and are delivered to the Luxer package room.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.